Privacy policy

Effective Date: March 2026

At Relay Source, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, apps, and chauffeur services in the United Kingdom. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, phone number, postal address.
Booking information: pickup/drop-off locations, dates, times, vehicle preferences.
Payment information: credit/debit card details, billing information.
Usage data: IP address, device type, browser type, pages visited.
Special requests: luggage details, accessibility requirements, child seats.

2. How We Use Your Information

We use your personal data to:

Provide and manage your chauffeur bookings.
Communicate with you about reservations, updates, and promotions.
Process payments securely.
Improve our services and website experience.
Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal data. We may share information with:

Our chauffeurs or transportation partners to fulfill your bookings.
Payment processors to securely process transactions.
Legal or regulatory authorities if required by law.
Service providers who assist with website hosting, marketing, or analytics.

4. Data Security

We use industry-standard security measures to protect your data, including encryption and secure servers.
Only authorized staff have access to personal information required to perform their duties.
Despite these measures, no system is completely secure; you use our services at your own risk.

5. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to the processing of your data for marketing purposes.
Withdraw consent at any time where processing is based on your consent.

Requests can be sent to: info@relaysource.co.uk.

6. Cookies and Tracking

Our website uses cookies and tracking technologies to enhance user experience, analyze traffic, and optimize our services.
You can manage or disable cookies in your browser settings.

7. Retention of Data

We retain your personal data only as long as necessary for service provision, legal obligations, or legitimate business purposes. Once no longer needed, your information will be securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

9. Changes to this Privacy Policy

Relay Source may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated Effective Date.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

Relay Source Ltd
Office: 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom
Email: info@relaysource.co.uk
Phone: +44 20 3103 7274
WhatsApp: +44 20 3103 7274